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Warranties
Every legitimate painting contractor will provide you with a warranty of some sort. In Ohio, contractors are obligated by law to stand behind their work for a period of one year. The most important thing to consider about any warranty is whether or not the contractor who gives it to you will be in business long enough to honor it to its end. I assign different warranty periods to different substrates based on their condition when I inspect the property, the type of preparation the customer agrees to, and other factors.
My warranty parameters are printed at the bottom of every price quote I prepare, and say this: “We guarantee our work to be free from defect for the years specified. This warranty applies solely to the peeling of our paint and/or specific deficiencies in our workmanship. We cannot be responsible for underlying surfaces, fading color, or other normal wear from exposure to the elements. This warranty provides only labor and material should defect with our work be discovered within the years specified. This warranty gives you specific legal rights which vary from state to state. This warranty is not transferable.” While paint manufacturers promote lengthy warranties for their products, I have never seen a paint manufacturer admit their product failed. Without exception, paint manufacturers point to the contractor who applied the material, and rightfully so. Of course, it is possible for coatings to fail from manufacturing defect, but it is extremely unlikely. Ultimately, the only recourse you, as a painting customer, have is with the contractor who guarantees the work. After painting nearly 2,000 homes in the last 17 years, I’m proud to be able to count on one hand the legitimate warranty calls I’ve received. |
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